JennyCustomer Success
Building genuine relationships that turn one-time buyers into loyal, long-term customers.
Hello! I'm Jenny Faye Alipen 👋
Helping businesses deliver exceptional customer experiences.
Customer Success & Operations Specialist with 10+ years of experience supporting businesses through customer service, operations, administrative support, and client relationship management.
10+
Years of remote
experience
experience
10+
Years of experience
8
Companies supported
7
Industries worked in
6 yrs
Longest single role
About Me
A decade of showing up for customers — and the teams behind them.
I started on the front lines of customer service in 2015, supporting T-Mobile subscribers, and I've spent every year since helping remote businesses run smoothly. At Walmart's e-commerce division I was promoted from frontline support to Product Trainer, onboarding and developing new team members — and that's still how I work today: learn a system deeply, then make it easier for everyone around me.
Since then I've managed retention for a Danish subscription brand, supported a US property management company for nearly four years, and spent six years as the long-term support backbone of an e-commerce business — often balancing several of these at once, reliably, across time zones.
What ties it all together is simple: I genuinely care about people. Customers can feel it, and employers can rely on it.
- Customer-first mindset
- Long-term commitment
- Clear communication
- Self-managed & dependable
What I Do
Expertise that keeps customers happy and operations moving.
Customer Support
Email, chat, phone, and text support that resolves issues quickly — and leaves people feeling heard.
Operations
Order tracking, refunds, supplier coordination, and workflows that keep the day-to-day running without friction.
Administrative Support
Scheduling, data entry, and documentation handled accurately, so leaders can focus on growth.
Property Management
Tenant onboarding, lease renewals, and maintenance coordination with responsive, proactive communication.
Customer Retention
Proactive outreach that reduces churn — including phone campaigns that keep subscribers subscribed.
Team Training
Onboarding and developing new team members, from product knowledge to customer-handling skills.
How I Work
A simple, dependable way of working.
01
Listen & Understand
Every customer and every business is different. I start by understanding the real concern — not just the ticket in front of me.
02
Organize & Prioritize
I structure my workload so nothing slips: urgent issues first, follow-ups tracked, documentation always current.
03
Resolve & Follow Through
I solve the problem calmly and completely, then follow up to make sure it stays solved. Customers remember that.
04
Improve & Report
I flag patterns, suggest improvements, and keep the team informed — so the same issue doesn't come back next month.
Career Highlights
Where I've worked.
2025 — 2026
Customer Retention Specialist · Scandinavian BioLabs
Reduced churn for a subscription e-commerce brand through proactive phone outreach, handled email & live-chat support, and led a 4-month Amazon review outreach initiative.
2021 — 2025
Property Manager Assistant · Hatch Property Management
Managed tenant onboarding, lease renewals, and maintenance coordination — and represented the company at US industry conferences.
2019 — 2025
Customer Service Representative · Gear Elevation
Six years of full-cycle support for an e-commerce company: order tracking, refunds, supplier communication, and dispute resolution — managed independently, long term.
2019 — 2021
Customer Service Representative · SmileKit Dental Aligners
Delivered empathetic, high-satisfaction support for a healthcare product brand.
2016 — 2018
CSR → Product Trainer · Walmart E-commerce
Promoted from frontline support to Product Trainer, onboarding and developing new team members.
2015 — 2019
Early Career · T-Mobile, PROOF BPO, Sprint
Technical support, commercial email sales, and collections — building the communication foundation everything since has been built on.
Beyond the Desk
Remote — but never distant.
Working remotely has never meant working at arm's length. I've represented my employer at US industry conferences and celebrated the wins with my teams in person.
Industries
Comfortable across many worlds.
E-commerce
Property Management
Healthcare
Telecommunications
Retail
Customer Retention
Sales
Client Feedback
What clients say about working with me.
★★★★★ 5.0
"It was lovely working with Jenny. She supported our Customer Experience team in a remote ecommerce and subscription-based environment and brought empathy, patience, and care to customer interactions.
Jenny helped customers with order, subscription, and general support concerns while working within structured workflows. She cared about creating a positive customer experience and contributed to the team with a supportive attitude.
I'd recommend Jenny for Customer Support, Virtual Assistant, and Customer Experience roles."
★★★★★ 5.0
"Jenny completed her tasks on time and efficiently. I would hire her again. Happy with her work."
Why Work With Me
The qualities you can count on.
Reliable
Professional
Strong Communicator
Customer-Focused
Organized
Detail-Oriented
Adaptable
Self-Managed Remote Worker
FAQs
Questions you might have.
What roles are you looking for?
Remote roles in customer success, customer support, customer retention, operations, administrative support, or property management assistance. I'm equally comfortable as a dedicated specialist or a flexible all-rounder.
Are you available full-time?
Yes — I'm available for full-time remote work, and I'm experienced at aligning my schedule with US and European time zones.
What industries have you worked with?
E-commerce, property management, healthcare, telecommunications, retail, customer retention, and sales — across companies in the US, Denmark, and beyond.
Do you have remote experience?
Over 10 years of it. I've been a long-term remote team member for multiple companies — including a single role I held for six years — often managing several responsibilities independently across time zones.
How quickly can you learn new systems?
Very quickly. I've worked across many helpdesk, e-commerce, and property management platforms, and at Walmart E-commerce I was promoted to Product Trainer — the person who teaches new systems to everyone else.
Contact
Let's work together.
If you're looking for someone who values professionalism, clear communication, and dependable support, I'd love the opportunity to learn more about your team.
Prefer email? jennyfaye.alipen@gmail.com · Download my resume